How much time do you have to make a first impression? The reality is you don't have much time to make a good first impression. According to Microsoft Research from 2015, the average human attention span is 8 seconds down from 12 seconds in 2000. Compare this to the average attention span of a goldfish […]
How do you keep track of your ideas? How are you ready to put them into action? One trick that I have done to stay organized over the years is to utilize your draft box to collect ideas. Let's just say you came out of a meeting with an incredible idea, but the timing isn't […]
This summer Tunesmate, a blog that Ray Schuck and I started ten years ago, is launching a podcast to complement the website. We will deeply explore music, and interview artists. Join us for the fun! Apple Podcasts
What's the best way to get participants for your research? Getting customers to volunteer their time to improve your product is the best way I've found to make a huge impact on product design. You need to become fans of your customers and treat them like your favorite baseball, football, basketball, soccer, or hockey player. […]
Over the years, I've discovered there is a confusion around Customer Experience (CX) and User Experience (UX). The easiest way to think about CX is it's the measurement of interactions with company while UX is the measurement of interactions with products, software, and websites. CX is customer service oriented while UX is customer behavior oriented. […]
How do you create an engaging experience that encourages your audience to stick around? Become a Dancefloor Pro! Discover how treating your digital user experience like DJing a wedding reception will lead to success. Find out some quick tricks and tips that can instantly be applied to your organization's apps today. Watch a presentation from […]
The second annual Better World Day was celebrated on October 18th. at Hyland. The event was kicked off with panel discussion about leveraging accessibility and user experience with representatives from Maltz Museum of Jewish Heritage, Cleveland Sight Center, and Kelvin Smith Library. Then Todd Bertsch of Evolve Creative Group delivered a top notch Keynote packed […]
What is a sketch basket? Why does my organization need one? To inspire and brainstorm new concepts in a collaborative environment. A sketch session a design thinking technique to gather feedback from stakeholders on a project during the inception phase. To encourage participatory design, you give the audience considerations they should think about while they […]
How do you spark innovation at your organization? Build an environment that generates ideas through design thinking and user experience principles. At Hyland, I wanted to get in front of customers and get their feedback on products to bring it back to development to add value and inspire future vision. I discovered quickly that bring […]
Fifteen years ago, I read a book that positively changed my approach to business forever. I discovered "Love is the Killer App" which helps you open up your network, share your knowledge, and be compassionate to others so they can be successful in their careers. The author Tim Sanders is a coach, motivational speaker and […]