I am honored to speak at the e-Core Connections conference about how inclusive user-centered design and agile can work together to reduce legal risk, minimize development rework, and increase the loyalty of a product. Find out how to take time early in the development process to make your organization successful. Discover that knowing your audience is the key to digital transformation because it informs what to build and the right thing to build. The experience is what makes or breaks a product but delivering an outstanding one takes deliberate effort.
Join me as I discuss the book Make Your Customers Dance, to discuss techniques to stand out from the competition and when, where, and how to integrate the X - accessibility, user experience, and customer experience - in your digital transformation.