Hyland Community Idea Portal

User Experience Research & Design
Hyland Community

THE PRODUCT

I had the opportunity to conceptualize an idea portal for Hyland's Community website. The goal of website is to foster communication and serve as a centralized support center for customers. The idea portal was an additional section added to the site. 

THE WEBSITE

The idea portal allows customers to create ideas and vote on other users proposals. The concept was first sketched, wireframed, and then digitally illustrated.
Idea Upload

Outline

Details of the showcase
User Experience

USER EXPERIENCE CHALLENGE

Desirability
- Multiple audiences internally and externally with different needs
- Customers needed easy way to vote and engage with organization on product ideas
- Stakeholders needed way to easily prioritize and manage idea submission
- Global audience with different environments
Business goals

BUSINESS GOALS

Viability
- Generate ideas from customers to improve products
- Develop a communication tool between customers, partners, product owners, support, and sales
- Increase engagement on the site
Solution

SOLUTION

Impact
- Develop a new user interface
- Create a new process to manage new features
Results

RESULT

Impact
- Hundreds of new ideas submitted
- New features added directly to products
Tools

TOOLS

UCD Process
- Surveys
- Interviews
- Card sorting
- Web Analytics
- Remote Usability Testing
- In-House Usability Testing
- Website Feedback
MORE EXAMPLES

Marc A. Majers

User experience expert, author, and DJ that is collaborative in each moment to inspire continual learning and positive feelings
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