I am humbled by the opportunity to speak at this year’s Human Factors International (HFI) Annual Conference. Below is a summary of my concept on the "UX Secret Agent" mindset. I was excited to discuss how we can better bridge the gap between human experience and business objectives. The engagement from the audience was inspiring, […]
Another standout presentation from last week’s UXDX Conference explored how AI has dramatically transformed research, product design, and personalization, but maintained a focus on human-centered principles. According to Larkin Brown, Senior Director of Product Research at Pinterest, her application is developing beyond simple search into systems that use visual exploration and behavioral patterns to comprehend intent, taste, and personal identity. She talked […]
At the UXDX conference, Sneha Narahalli, Head of Product & UX at Sephora, discussed how commerce has evolved over the past decade. In the past, businesses focused on an “omnichannel commerce” by connecting experiences across stores, websites, apps, and digital platforms. She explained that the industry is now entering a new phase where digital experiences […]