I had the opportunity to host, coordinate, and present at World Usability Day at Progressive Insurance in Cleveland, Ohio! I have never missed a World Usability Day event in Cleveland and have been part of the team organizing these events since they began in 2005. Over the years, I have also served as a board […]
Progressive Insurance hosted the 2026 Inclusive Design Conference, centered on this year's theme, "Begin with Inclusion." The event brought together leaders, experts, and employees to explore how inclusive design creates better experiences for everyone. Karen Bailo, Commercial Lines President, kicked off the conference, followed by Rachel Warner and Grace Piscura, who discussed the benefits of […]
Last week I had the honor of keynoting Progressive Insurance's Maker Experience event. Thank you to Brad Philips and the conference team for the opportunity. I had a blast! One idea I referenced in my speech is how Nielsen Norman Group compares inclusive design to a welcome mat. It tells people they belong before they […]