I am running this event, so you should go! 🙂 On Tuesday, October 14, 2025, from 5:00–8:00 pm, the Midtown Collaboration Center in Cleveland, Ohio, will host an event focused on Inclusive Design—a methodology that ensures products, services, and environments are accessible to people of all ages, abilities, and backgrounds. The program will feature a […]
Everyone has blind spots. Merriam-Webster describes them as “the small, circular, optically insensitive region in the retina where fibers of the optic nerve exit the eye, containing no rods or cones.” More commonly, though, a blind spot is understood as “an area you cannot see due to an obstruction.” Obstructions are hard to see. When […]
User research is more than just live moderated usability testing — it's a toolkit, not a one-hit wonder. I gave a talk at Progressive Insurance on the importance of gathering early user feedback throughout the software development lifecycle. One of the key takeaways was that user research involves much more than just live moderated usability […]